The Quality of Life and Leadership Council (CQL)

A Person-Centered Perspective

Personal Outcome Measures are established through an interview with service recipients that focuses on the person's outlook on their life, defining what is important to them, their world and determining if those achievements are being made. 

Personal Outcome Measures

Personal Outcome Measures are suited to service coordination because they are generic. They apply to a wide range of people with different challenges who may receive multiple services and supports from several different organizations. The Personal Outcome Measures® will assist the providers of supports and services to specify the manner in which their support or service contributes to the prioritized outcomes for each individual. The Personal Outcome Measures® will enable the service coordinator to recognize that residential, vocational, educational, health, and leisure services are different methodologies or means to the outcomes that people want in their lives. Any single support or service or combination of supports and services should be directed toward the prioritized outcomes for the individual. Personal Outcome Measures® provide the service coordinator with the practical guide to integrating and coordinating services around the individual rather than the organizational process of individual programs.

As a means of ensuring that CCATS is providing the quality of services that we strive for we use CQL as a means of measuring what areas we are meeting, exceeding or areas that we need to improve upon. This is something we do on an individual basis. This provides us with a Person-Centered Perspective. We want to see service recipients in the driver's seat of their lives, making their own choices as much as possible. We use CQL as a means to collect data and analyze it against the Basic Assurance Factors by interviewing recipients yearly to see how we are doing and if their own personal goals have been met or have changed. 

CQL’s Basic Assurances® contain 10 factors and 46 indicators. These Basic Assurances® are a balance between concerns for individual Health, Safety and Security and the necessity of social constructs such as Respect, Natural Supports and Social Networks to ensure sustainable outcomes for people.


  1. Rights Protection and Promotion

  2. Dignity and Respect

  3. Natural Support Networks

  4. Protection from Abuse, Neglect, Mistreatment and Exploitation

  5. Best Possible Health

  6. Safe Environments

  7. Staff Resources and Supports

  8. Positive Services and Supports

  9. Continuity and Personal Security

  10. Basic Assurances® System

Each indicator is evaluated on two dimensions, System and Practice, and both must be present for the overall indicator to be considered present.


Typically described in organizational policy and procedure and supported through staff training and other approaches. Organizational systems must be sustainable over time and flexible enough to be individually applied.


What we find happening in people’s lives as a result of these systems. Organizational practice demonstrates how an organization’s supports are put into action for each person.

  • facebook

3180 Peger Rd Suite 200 Fairbanks AK United States 99709

Office Number 907-455-9737

Fax Number 907-479-9737

©2017 by Crossroads Counseling and Training Services. Proudly created with

Please view our full site on your computer or laptop.